Receptionist

Receptionist required part time to cover 2 practices based in the Gloucester area. \n\n20 - 24 hours per week, £13.50 per hour, temporary with the possibility to go permanent.\n\nThis is a part-time position, with the following shift patterns available, \n\n7:45am - 14:15pm, 7:45am - 16:15pm, 11:30am - 8pm, 13:45pm - 8pm\n\nFree on site parking - Free flu jab - supportive working environment\n\nWe are seeking a professional, friendly and organised receptionist, to join a busy doctors surgery working across multiple sites, As the first point of contact for patients, you will play an important role in providing excellent customer service, ensuring the smooth running of reception duties and supporting the clinical team with administrative duties\n\nThe key responsibilities will be \n\nGreet patients and visitors in a courteous and professional manner\nManage patient flow and assist with queries in a calm and efficient manner\nBook, amend and cancel patient appointments using the practice computer management system\nMaintain accurate patient records for existing and new patients\nManage incoming and outgoing correspondence, including emails and letters\nHandle confidential patient information in accordance with GDPR and NHS guidelines\nSupport clinicians and practice staff with administrative tasks as required\nMaintain a clean, welcoming and organised reception area \n\nWe are looking for a friendly, approachable and outgoing person with the ability to cope under pressure and work effectively and multi task in a busy environment, ideally would have previous experience working in a GP surgery, healthcare setting or NHS environment in a reception or administrative role, Experience using clinical systems such as SystemOne or similar would be desirable partnered with an understanding of NHS procedures and patient services. The successful candidate also needs to be a reliable and punctual person with the ability to work both independently and as part of a team, be calm under pressure and capable of dealing with challenging situations professionally when working in reception of multiple GP surgeries.